![]() ![]() It is a powerful tool that simultaneously provides a high-level view of the user experience and a detailed view of what is going on below the surface. Create a shared understanding of the bigger pictureĪ service blueprint gives a complete picture of how the service and related experience is delivered, end to end, front to back and across channels. ![]() In this post, I discuss the benefits of blueprints. It could act as a draft proposal in the beginning and as you prototype ideas you can add more detailed layers to it. Before you build or redesign a service it is worth spending time creating a service blueprint to capture the front stage user experience and the backstage activities the organisation needs to deliver to create the new service. There are countless ways of mapping a service and each is more or less useful, depending on what you’re trying to explore or explain. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |